Here is our commonly requested methods of Payment for International Customers:
additional methods for Australian Customers Only:
Please address all payments to: ATU Internet
If you made a payment via Western Union or SWIFT/Bank Transfer we will need to verify the transfer. If you are an Australian customer and you sent in a personal cheque, then you will need to wait until the cheque is cleared. Money Orders and Credit Card payments generally activates your service(s) almost immediately.
Once this is done we will credit the account accordingly.
Most services are activated instantly, some services do reload every 5-10 minutes such as DNS or EMAIL services. We normally advise upfront any delays in activation.
Instant activatation does not apply to:
The best way we have found to manage our growing network was to keep the sale of minutes PrePaid. This limits the liability of both parties. Service rental such as DIDs, Hosted PBXes and other 'recurring' services is charged on a PostPaid account. These recurring charges will show in your Tax Invoice.
There is a variety of ways to make payments, the real-time solutions include PayPal and for selected customers CreditCard.
For our current payment methods please review our Reference Book.
No, the single tone you hear through your handset indicates that the number you dial will be routed through the internet and not through the landline. If you hear a trill dialtone instead of the single tone, then it means that any numbers you dial will go through your landline.
Even with local numbers you will need to dial the area code prefix in front of the number.
Dial 0011 + Country Code + Area Code + Number
for example, to call a number in Los Angeles, California, you would dial: 0011 (international dialing prefix) 1 (for country code) 213 (area code for Los Angeles) and then the rest of the number.
Verify that you Router is connected to the internet by browsing to a website. If the browser cannot open a page, then your internet is down and you will need rectify that first. If the internet is definitely on then it means that the VoIP connection details you entered in the router is incorrect. Please re-enter them in and save the configuration. Then turn the Router off for 5 minutes and turn it back on. Typically on the VoIP routers there is a light that indicates a VoIP connection. If it does not come on then please contact us Support on 02 8332 3000.
If this happens, and the other person can hear you loud and clear, then make sure that you or any other computer within your local area network is not hogging the broadband connection. You can either tell them to stop downloading or to fix this issue permanently you can activate QoS (Quality of Service) in the Router to prioritize Voice data packets that is going through your router.
This means that your Prepaid credit is too low and you will not be able to make a call until you have increased the credits.
If your balance is below a nominated "low balance" figure (by default it is $5.00), then an email will be sent to notify you to top up your account. Alternatively you can log into Control to check your VoIP balance.
If you have a managed service agreement with ATU, then you may ring Customer Service on 02 8332 3000 and we can do it all for you remotely. Otherwise we can perform the task for a minimum fee.
Questions and Feedback
If you need support or have a technical question, you can